Delivery Information

Estimated Delivery Times

We aim to deliver most orders within 1–2 working days when placed before 2 PM, Monday to Friday, subject to stock availability and courier network performance.

Please note that delivery timeframes are estimates only and may vary due to courier delays, weather events, peak periods, or circumstances outside our control.

Address Accuracy & Redirection Fees

To ensure fast and successful delivery, please ensure all shipping address details are correct at checkout.

If an incorrect or incomplete address is provided, or if couriers are unable to access your property, re-delivery or re-direction fees may apply.

Courier Charge Adjustments

If additional courier fees apply to your address (including rural delivery, remote areas, or oversized items), we will contact you prior to dispatch to confirm any additional charges.

Delivery Delays & Missing Items

If your parcel has not arrived within 5 working days from the date of dispatch, please contact our team as soon as possible.

Email: cs@techcrazy.co.nz
Phone: (09) 280 3923
Or use our Contact Us form

Undelivered or Damaged Products

If your order is not received, arrives damaged, or has any issues upon delivery, please notify us within 5 days of receiving your parcel. This allows us to investigate with the courier and resolve the issue promptly.

Special Pricing Products

Items purchased during special promotions or discounted offers are limited to a maximum of 2 units per customer.

Frequently Asked Questions

WINZ QUOTES

What is a WINZ quote?

A WINZ quote is a formal price document you present to Work and Income New Zealand when applying for help to pay for essentials such as a laptop, Chromebook, tablet, iPad, MacBook, phone, or repairs. It lists the item, specs, and total cost so WINZ can assess support.

How do I get a WINZ quote from TechCrazy?

Choose your tech (online or in our Massey and Manukau stores), chat with our team, share your details, and we’ll email you a WINZ quote the same day in most cases.

What can I get a WINZ quote for?

We provide WINZ quotes for school and university laptops, study Chromebooks, tablets and iPads, MacBooks, smartphones, and repairs such as phone screen or battery replacements and laptop repairs.

How fast can TechCrazy send my WINZ quote?

Most quotes are issued within the same business day. If you contact us early with clear details (product, colour/specs, contact info), we can often send it within a few hours.

Will WINZ pay for a laptop for study?

Many customers receive support for study needs such as school laptops and university Chromebooks/MacBooks. Approval is decided by Work and Income, not TechCrazy, but our quotes are formatted to meet WINZ requirements.

Do you do WINZ quotes for phone or laptop repairs?

Yes. We quote for common repairs (phone screens and batteries, laptop keyboards/batteries/SSD upgrades) and provide turnaround guidance so WINZ can approve quickly.

What information do you need from me for a WINZ quote?

Your full name, contact number/email, the exact item or repair requested, and (if known) your case manager’s name. For devices, tell us the use case (school, uni, work) so we match the right specs.

Do you have budget options for WINZ quotes?

Absolutely. We stock affordable school laptops and Chromebooks, quality refurbished MacBooks and iPads, and value phones—so we can tailor quotes to your budget and WINZ guidelines.

Are you a WINZ-approved supplier?

Yes—TechCrazy is a trusted WINZ-approved supplier. Our quotes are designed to meet Work and Income requirements and include everything your case manager needs.

How do I start my WINZ quote today?

Message our Live Chat, call us, or visit in-store. Share what you need (laptop/Chromebook/tablet/iPad/MacBook/phone/repairs), and we’ll issue your WINZ quote as soon as possible.