✓ Trusted by 100,000+ Customers
With over 18,000+ verified positive reviews on Trade Me, we’ve built long-standing trust with everyday Kiwis and businesses alike.

✓ 1 Hour Click & Collect
Order online and pick up from our Auckland stores in as little as an hour — because convenience matters.

✓ Nationwide Express Shipping
We deliver fast, New Zealand-wide. Most orders arrive within 1–2 working days with express courier options.

✓ Warranty & Support
All products are carefully tested and backed by warranty. Our in-house team is always ready to help — before and after the sale.

At Techcrazy, we sell brand new, re-used and re-worked products as well. Here’s a basic difference in the products you are buying from us:

For your peace of mind, TechCrazy offers:

• 6-month warranty on all pre-owned products
• 12-month warranty on all brand-new products
• 6-month warranty on refurbished/reconditioned products (Effective from 2nd July 2025, unless otherwise specified)

If you need to make a warranty claim, please contact us here and one of our team members will assist you through the process.

Warranty repairs may take up to 21 working days unless stated otherwise.
Warranty periods start from the date of purchase (invoice date).

Note: Warranties are void if the product shows signs of physical damage, liquid damage, or tampering.

What You'll Need to Claim Warranty

Please provide your original receipt from our website or store. This is required for all warranty claims. Without it, we cannot proceed with a claim.

Warranty Exclusions

The following are not covered under our warranty:

• Normal wear and tear
• Liquid damage (spills, water exposure)
• Physical damage (cracks, drops, burns)
• Damage due to misuse, abuse, or incorrect operation
• Improper or unauthorized installation
• Incorrect voltage or power surges
• Exposure to extreme heat, moisture, or corrosion
• Use of non-authorized or incompatible parts/accessories
• Software issues including viruses or forgotten passwords
• Self-attempted repairs or third-party tampering
• Micro SIM damage where device is not micro-SIM compatible

Important: Any product that has been opened, repaired, or tampered with by a third party without TechCrazy’s authorization will not be eligible for warranty support.

You can bring your product to any of our TechCrazy stores for inspection or repair. Our technicians will assist you with warranty or repair services on-site.

Store Locations:

• Manukau: 16 Lambie Drive, Papatoetoe, Auckland
• Massey: 2 Triangle Road, Massey, Auckland

If you're unable to visit in person, please contact us here and we’ll assist you with courier return instructions.

TechBack by TechCrazy makes it easy to trade in your old devices for fast cash or store credit.

Whether you're upgrading your tech or just clearing out the drawers, our trusted program offers top value for working electronics.

To get started, simply fill out our online trade-in form or visit us in-store at:

• Manukau: 16 Lambie Drive, Papatoetoe, Auckland
• Massey: 2 Triangle Road, Massey, Auckland

Our stores are open 7 days a week for order pick-ups and in-store shopping.

Store Timings:
Monday to Friday: 9:00 AM – 6:00 PM

Once your order is ready for pick-up, you will receive a notification via email or text. Please bring your order confirmation and valid ID when collecting your items.

Yes, our stores are open all 7 days. Although timings may vary slightly, the general schedule is as follows:

Store Timings:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 5:00 PM

Once your order is ready for pick-up, you’ll receive a confirmation via email or text. Please bring your order confirmation and a valid ID when collecting your items.

Note: Stock availability may vary by store location. Please contact your preferred store in advance if you're looking for a specific product.

Yes, TechCrazy is a WINZ-approved supplier. We make it easy for you to get a WINZ quote for purchasing tech or getting repairs done — whether you're in Auckland or anywhere across New Zealand.

Need a WINZ quote for laptops, MacBooks, tablets, phones, or repairs? We’ve got you covered!

Why Choose TechCrazy?

• ✔ WINZ-Approved: Fast, hassle-free quotes for Work and Income NZ.
• ✔ Wide Range: Budget to high-end laptops, MacBooks, tablets, and phones.
• ✔ Fast Repairs: Screen, laptop, and phone repairs in Massey & Manukau.
• ✔ Nationwide: We ship anywhere across New Zealand!
• ✔ Easy Payments: Use your WINZ Payment Card or pay directly.

To get started, click here to request a WINZ quote or visit us at our Massey or Manukau store.

Yes, TechCrazy offers an in-store layby option to make it easier for you to secure the tech you need.

How it works:

• Visit one of our stores (Manukau or Massey)
• Choose your product and pay just 20% upfront
• You’ll have up to 8 weeks to pay off the remaining balance
• Once fully paid, you can collect your product

Note: Store layby is available only for in-person purchases. Terms and conditions apply.

Yes — all our products listed online are stocked in New Zealand and shipped directly from our Auckland warehouses or stores.

We operate two physical stores in Auckland (Manukau and Massey) and offer nationwide express shipping for fast delivery anywhere in NZ from our warehouse.

Shop with confidence, knowing you’re buying local and getting fast, reliable service!

At TechCrazy, we clearly label the condition of all pre-owned products so you know exactly what you're getting. Here's how we define each condition:

• As New: Looks almost brand new with minimal to no visible signs of use. Fully tested and in excellent working condition.
• Very Good: Light signs of use such as minor scuffs or marks. No cracks. Fully functional and performance tested.
• Good: Noticeable signs of use like scratches, small dents, or wear on the casing. Still in perfect working order with all major functions tested.
• Acceptable: Heavy cosmetic wear such as scuffs, dents, or faded keys. Fully tested and functional unless otherwise stated.

Every item is tested before sale and backed by a warranty. You’ll also find condition details on each product page before checkout.

At TechCrazy, we use both terms with care — but they do have slightly different meanings depending on the product:

• 100% Original: This refers to products or parts that come directly from the original manufacturer (OEM). For example, a Samsung-branded charger made by Samsung.
• 100% Genuine: This indicates the product or part is authentic and not counterfeit. It may be made by an authorized third-party supplier but is certified to work reliably and safely with the original product.

In short: All ‘Original’ products are Genuine, but not all ‘Genuine’ products are necessarily made by the brand itself — just officially approved or high-quality alternatives.

If you’re ever unsure, feel free to ask our team for clarification before purchase.