TechCrazy Warranty Policy
At TechCrazy, warranty isn’t just a policy—it’s a promise. We stand behind our products with clear, reliable terms to ensure you can shop with absolute peace of mind.
Note: Refurbished terms apply from 2 July 2025. Coverage commences from the original invoice date.
Making a Warranty Claim
Streamlined support for fast turnarounds and professional service.Register Repair
Locate “Register Product Repair” in our footer or your confirmation email.
Secure Login
Access your dashboard using existing email, Google, or Facebook login.
Create Job
Select “Add New Job”. Save your unique Job Number for tracking.
Dispatch Item
Ship to our service center. Repairs typically take 15–21 working days.
Proof of Purchase: A valid original receipt is mandatory for all claims.
📧 Contact Support: cs@techcrazy.co.nz
What’s Covered
Protects against functional hardware failures during normal use.
- Internal component malfunctions
- Manufacturing defects
- Unexpected hardware failure
- Defective screens (non-impact)
Not Covered
- Normal wear and tear
- Liquid damage or water exposure
- Physical damage (drops/cracks)
- Theft, fire, or accidental loss
- Misuse or neglect
- Third-party or self-repair attempts
Car Audio Requirements
Must be professionally installed. A valid invoice from a certified installer is required for any claim.
Data Safety
TechCrazy is not responsible for data loss. Please back up all data prior to service.
Inspection Fees
A $49 technical inspection fee is applicable if a product is found to have physical or liquid damage.
Warranty FAQ
THE TECHCRAZY PROMISE
Simple. Transparent. Built for Your Peace of Mind. We stand behind every product so you can buy with absolute confidence.
