TechCrazy Warranty Policy

At TechCrazy, warranty isn’t just a policy, but a promise. We stand behind our products with clear, reliable terms to ensure you shop with absolute confidence.

1 Year Brand New & Open Box Covered under official brand warranty
1 Year Refurbished & Pre-Owned (Excludes Acceptable Condition)
6 Months Acceptable Condition Applies to devices graded as Acceptable
Effective Date Policy: 1-Year Warranty on Refurbished & Pre-Owned products applies to purchases made on or after 1st October 2026 (valid invoice date required). Items purchased prior to this date remain under their original purchase warranty terms.
View Previous Warranty Terms (Purchased before 1st Oct 2026)

For orders placed prior to 1st October 2026, warranty terms are determined by the invoice date as follows:

  • Pre-Owned, Reconditioned & Refurbished Products: 6-Month Warranty
  • Brand New & Open-Box Products: 12-Month / Manufacturer Warranty

Making a Warranty Claim

Streamlined support for fast turnarounds and professional service.
1

Register Repair

Locate “Register Product Repair” in our footer or your confirmation email.

2

Secure Login

Access your dashboard using existing email, Google, or Facebook login.

3

Create Job

Select “Add New Job”. Save your unique Job Number for tracking.

4

Dispatch Item

Ship to our service center. Repairs typically take 15–21 working days.

Proof of Purchase: A valid original receipt/invoice showing the purchase date is mandatory for all claims.

📧 Contact Support: cs@techcrazy.co.nz

What’s Covered

Protects against functional hardware failures during normal use.

  • Internal component malfunctions
  • Manufacturing defects
  • Unexpected hardware failure
  • Defective screens (non-impact)

Not Covered

  • Normal wear and tear
  • Liquid damage or water exposure
  • Physical damage (drops/cracks)
  • Theft, fire, or accidental loss
  • Misuse or neglect
  • Third-party or self-repair attempts

CRITICAL: Voiding Your Warranty

TechCrazy maintains a strict policy. Any product that has been opened, tampered with, or serviced by any unauthorized person or third-party results in the warranty being immediately voided.


Car Audio Requirements

Must be professionally installed. A valid invoice from a certified installer is required for any claim.


Data Safety

TechCrazy is not responsible for data loss. Please back up all data prior to service.


Inspection Fees

A $49 technical inspection fee is applicable if a product is found to have physical or liquid damage upon inspection.

Warranty FAQ

New and Open-Box devices carry official Manufacturer Warranty. Refurbished and Pre-Owned devices come with a 1-Year Warranty (purchased from 1st Oct 2026 onwards). Devices graded in "ACCEPTABLE" condition come with a 6-month warranty.
The 1-Year Warranty on Refurbished & Pre-Owned devices applies strictly to purchases made on or after 1st October 2026. For purchases made before 1st October 2026, all refurbished, pre-owned, and reconditioned devices carry a standard 6-month warranty.
No, devices sold under "ACCEPTABLE" condition are excluded from the 1-Year warranty extension and are covered by a 6-month warranty.
Register your repair through the TechCrazy Repair Portal. Once you receive a job number, send your device for inspection following the provided instructions.
The warranty covers functional faults that occur during normal use (internal hardware issues not caused by external factors).
Physical damage, liquid exposure, wear and tear, misuse, software issues, or third-party repairs are excluded from coverage.
Yes, a valid purchase invoice is mandatory to confirm the purchase date and validate warranty eligibility.
Most warranty repairs take between 15 to 21 working days, depending on parts availability and complexity.
TechCrazy is not responsible for data loss. It is strongly recommended to back up your device before sending it for service.
No, self-repair or third-party repair immediately voids the warranty. Devices must remain unopened.

THE TECHCRAZY PROMISE

Simple. Transparent. Built for Your Peace of Mind. We stand behind every product so you can buy with absolute confidence.

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