Warranty

Q: Are devices graded as ACCEPTABLE covered under 1-Year warranty?

No, devices sold under ACCEPTABLE condition are excluded from the 1-Year warranty extension and are covered by a 6-month warranty.

TechCrazy Warranty Policy

At TechCrazy, warranty isn’t just a policy, but a promise. We stand behind our products with clear, reliable terms to ensure you shop with absolute confidence.

1 Year Brand New & Open Box Covered under official brand warranty

1 Year Refurbished & Pre-Owned (Excludes Acceptable Condition)

6 Months Acceptable Condition Applies to devices graded as Acceptable

Effective Date Policy: 1-Year Warranty on Refurbished & Pre-Owned products applies to purchases made on or after 1st October 2026 (valid invoice date required). Items purchased prior to this date remain under their original purchase warranty terms.

View Previous Warranty Terms (Purchased before 1st Oct 2026)

For orders placed prior to 1st October 2026, warranty terms are determined by the invoice date as follows:

Pre-Owned, Reconditioned & Refurbished Products: 6-Month Warranty
Brand New & Open-Box Products: 12-Month / Manufacturer Warranty

Making a Warranty Claim

Streamlined support for fast turnarounds and professional service.

Register Repair

Locate “Register Product Repair” in our footer or your confirmation email.

Secure Login

Access your dashboard using existing email, Google, or Facebook login.

Create Job

Select “Add New Job”. Save your unique Job Number for tracking.

Dispatch Item

Ship to our service center. Repairs typically take 15–21 working days.

What’s Covered

Protects against functional hardware failures during normal use.

Internal component malfunctions
Manufacturing defects
Unexpected hardware failure
Defective screens (non-impact)

Not Covered

Normal wear and tear
Liquid damage or water exposure
Physical damage (drops/cracks)
Theft, fire, or accidental loss
Misuse or neglect
Third-party or self-repair attempts

Car Audio Requirements

Must be professionally installed. A valid invoice from a certified installer is required for any claim.

Data Safety

TechCrazy is not responsible for data loss. Please back up all data prior to service.

Inspection Fees

A $49 technical inspection fee is applicable if a product is found to have physical or liquid damage upon inspection.

Warranty FAQ

1. How long is the warranty coverage? +

New and Open-Box devices carry official Manufacturer Warranty. Refurbished and Pre-Owned devices come with a 1-Year Warranty (purchased from 1st Oct 2026 onwards). Devices graded in "ACCEPTABLE" condition come with a 6-month warranty.

2. When does the 1-Year Warranty policy apply? +

The 1-Year Warranty on Refurbished & Pre-Owned devices applies strictly to purchases made on or after 1st October 2026. For purchases made before 1st October 2026, all refurbished, pre-owned, and reconditioned devices carry a standard 6-month warranty.

3. Are devices graded as "ACCEPTABLE" covered under 1-Year warranty? +

No, devices sold under "ACCEPTABLE" condition are excluded from the 1-Year warranty extension and are covered by a 6-month warranty.

4. How do I claim warranty? +

Register your repair through the TechCrazy Repair Portal. Once you receive a job number, send your device for inspection following the provided instructions.

5. What is actually covered? +

The warranty covers functional faults that occur during normal use (internal hardware issues not caused by external factors).

6. What is not covered? +

Physical damage, liquid exposure, wear and tear, misuse, software issues, or third-party repairs are excluded from coverage.

7. Do I need proof of purchase? +

Yes, a valid purchase invoice is mandatory to confirm the purchase date and validate warranty eligibility.

8. How long do repairs take? +

Most warranty repairs take between 15 to 21 working days, depending on parts availability and complexity.

9. Will my data be safe? +

TechCrazy is not responsible for data loss. It is strongly recommended to back up your device before sending it for service.

10. Can I repair it myself? +

No, self-repair or third-party repair immediately voids the warranty. Devices must remain unopened.