Data Deletion Instructions

At TechCrazy, we respect your right to privacy and are committed to complying with the New Zealand Privacy Act 2020 and international best practices. You are entitled to request access to, correction of, or deletion of any personal information we hold about you.

This page explains how you can request the deletion of your data that may be collected when using our website, apps, or related services.

How to Request Data Deletion

If you would like us to delete your personal data, please follow one of the options below:

By Email: Send an email to cs@techcrazy.co.nz with the subject line “Data Deletion Request.”
Please include your full name, email address, and any relevant account/order details so we can identify your record.
By Contact Form: [Link to your Shopify contact page]
Submit a request using our online contact form. Please include the words “Data Deletion Request” in your message.

Once we receive your request, our team will process it and confirm when your data has been removed from our systems.

What Data Can Be Deleted

Upon request, we will delete:

Account details you have provided (such as name, email, phone number).
Order history and related information, unless retention is required for legal or tax purposes.
Any data collected by our apps or integrations, where applicable.

Please note: Certain records (such as completed transactions and invoices) must be retained for the period required by New Zealand law (e.g., for tax and accounting purposes). After the mandatory retention period expires, these will also be deleted securely.

Our Commitment to Privacy

We take your privacy seriously and have safeguards in place to protect your personal information. For more details, please see our Privacy Policy.

If you believe your data has been misused, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC) in New Zealand: https://privacy.org.nz.

Contact Us

If you have any questions about how your data is handled or wish to request deletion, please contact us:

TechCrazy Customer Service
Email: cs@techcrazy.co.nz

Address: 16 Lambie Drive, Papatoetoe, Auckland

WINZ FAQs

WINZ QUOTES

What is a WINZ quote?

A WINZ quote is a formal price document you present to Work and Income New Zealand when applying for help to pay for essentials such as a laptop, Chromebook, tablet, iPad, MacBook, phone, or repairs. It lists the item, specs, and total cost so WINZ can assess support.

How do I get a WINZ quote from TechCrazy?

Choose your tech (online or in our Massey and Manukau stores), chat with our team, share your details, and we’ll email you a WINZ quote the same day in most cases.

What can I get a WINZ quote for?

We provide WINZ quotes for school and university laptops, study Chromebooks, tablets and iPads, MacBooks, smartphones, and repairs such as phone screen or battery replacements and laptop repairs.

How fast can TechCrazy send my WINZ quote?

Most quotes are issued within the same business day. If you contact us early with clear details (product, colour/specs, contact info), we can often send it within a few hours.

Will WINZ pay for a laptop for study?

Many customers receive support for study needs such as school laptops and university Chromebooks/MacBooks. Approval is decided by Work and Income, not TechCrazy, but our quotes are formatted to meet WINZ requirements.

Do you do WINZ quotes for phone or laptop repairs?

Yes. We quote for common repairs (phone screens and batteries, laptop keyboards/batteries/SSD upgrades) and provide turnaround guidance so WINZ can approve quickly.

What information do you need from me for a WINZ quote?

Your full name, contact number/email, the exact item or repair requested, and (if known) your case manager’s name. For devices, tell us the use case (school, uni, work) so we match the right specs.

Do you have budget options for WINZ quotes?

Absolutely. We stock affordable school laptops and Chromebooks, quality refurbished MacBooks and iPads, and value phones—so we can tailor quotes to your budget and WINZ guidelines.

Are you a WINZ-approved supplier?

Yes—TechCrazy is a trusted WINZ-approved supplier. Our quotes are designed to meet Work and Income requirements and include everything your case manager needs.

How do I start my WINZ quote today?

Message our Live Chat, call us, or visit in-store. Share what you need (laptop/Chromebook/tablet/iPad/MacBook/phone/repairs), and we’ll issue your WINZ quote as soon as possible.